Lacto Health

FAQ

What is Lacto Sinus?

Lacto Sinus is a probiotic supplement that supports sinus health by introducing beneficial bacteria into the mouth and sinuses. Lacto Sinus contains beneficial kimchi derived Lactobacillus sakei, a keystone bacteria found in healthy sinuses. Lacto Sinus contains 17 billion total CFU of Lactobacillus sakei at time of manufacture. 

Lacto Sinus Overview PDF
A detailed overview of information and research behind Lacto Sinus.
Click here to View/ Download PDF

How to properly store Lacto Sinus?

Lacto Sinus should be refrigerated to preserve the Lactobacillus sakei. However, our L. sakei  is stable at room temperature for more than several days, which is perfect for shipping to you. When needed, we will add ice packs to the shipments to ensure that the product always arrives to you in excellent condition. We expect the ice pack to melt during shipping, but this is totally normal and your product is still alive and well!

When does Lacto Sinus expire?

We recommend using Lacto Sinus within six months of purchase to ensure that the Lactobacillus sakei  is potent and active. In general, it is better to use Lacto Sinus sooner rather than later because the bacteria community in Lacto Sinus is strongest in the beginning. Once the bottle is opened, Lacto Sinus is most effective for 3 to 4 months. Every bottle has an expiration date printed on the bottom to help you keep track. The expiration date is written as day-month-year (international standards).

When will we ship out your Lacto Sinus?

We ship using USPS and UPS. You will receive an email confirmation with tracking information once your product ships. Lacto Sinus ships out the first Monday, Tuesday, or Wednesday following your order date. You will receive your order the same week if you order before 4pm (ET) on Wednesday. We only ship out on Monday, Tuesday, and Wednesday because we do not want your Lacto Sinus to be without refrigeration over the weekend. Please email us at Hello@LactoHealth.com for any special requests. Click here for more shipping information.

Where do we ship to?

We ship to all states/territories within the United States and Canada. We also ship internationally to Europe and Australia. Please subscribe to our mailing list for updates!

What days are shipping services suspended due to US federal holidays?

Please refer to this USPS link to check the US federal holiday schedule.

Please refer to this UPS link to check the UPS holiday operating calendar.

Is Lacto Sinus produced following GMP standards?

Yes, Lacto Sinus is produced following GMP (Good Manufacturing Practice) standards.  We strive to create the highest quality product using the best ingredients.

Where are we shipping from?

We ship from our facility in Cedar Grove, NJ 07009 USA

Why is Lacto Sinus so expensive?

We understand that cost can be a concern and we will continuously look for ways to reduce cost for our consumers without compromising the quality of our product. We are dedicated to providing the best possible kimchi derived Lactobacillus sakei to our customers, which is found in South Korea. We feel strongly that we will be able to reduce costs as we grow and further develop our processes.

What is our policy with returns or exchanges?

Because of the sensitive nature of Lacto Sinus, we unfortunately cannot accept returns. Products that are shipped out are automatically assumed to be used, and we cannot ship them to other customers. If there happens to be a defect or problem with the product, just shoot us an email at Hello@LactoHealth.com explaining the problem and we will exchange the product right away for free. Click here for more returns information.

How can you contact us?

Feel free to email us at Hello@LactoHealth.com if you have any questions at all or just want to make new friends! We always enjoy hearing feedback, suggestions, and ideas from our customers so please feel free to reach out to us.

Mailing Address: 519 Pompton Ave #125, Cedar Grove, NJ 07009-9998 USA